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Frequently Asked Questions

Everything you need to know about booking, pricing, our cleaners and the services we offer across London and England.

Get a free quote Call 020 4542 1901
Booking & quotes

Booking & quotes

How do I book a cleaning service?

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You can book in two ways: call us on 020 4542 1901, or fill in the quote form on our contact page with your details and requirements. We'll confirm availability and pricing, then arrange a cleaner at a time that suits you.

Is the quote free?

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Yes, all quotes are completely free and come with no obligation. Just tell us your property size and the service you need.

How far in advance should I book?

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We recommend booking a few days ahead to secure your preferred slot, especially for weekends and end of tenancy cleans. Same-day and next-day bookings are often available too — just ask.

Can I change or cancel my booking?

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Yes. We just ask for at least 24 hours' notice to change or cancel, so we can offer the slot to someone else. Cancellations with less notice may incur a small charge.
Pricing & payment

Pricing & payment

How much does cleaning cost?

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Cleaning costs between £40 and £60 per hour depending on the service and your area. Popular packages include end of tenancy from £95, deep cleaning from £120 and carpet cleaning from £20 per room. See our prices page for the full list.

Can I save money by combining services?

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Yes — you save up to 20% when you combine two or more services, such as a deep clean with carpet cleaning. Mention what you need and we'll build the best-value package.

Are there any hidden fees?

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No. The price we quote is the price you pay. All cleaning materials and equipment are included. A minimum charge of £60 applies to carpet and upholstery cleaning.

When and how do I pay?

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Payment is due on completion of the service, using the method agreed at booking. We'll make everything clear before any work begins.
Our cleaners & trust

Our cleaners & trust

Are your cleaners insured?

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Yes. Home Care Cleaning is fully insured, and every cleaner is covered while working in your home or business.

Are your cleaners background-checked?

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Yes. All our cleaners are DBS background-checked, vetted and trained to our high standards before they ever enter a customer's property.

Will I have the same cleaner each time?

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For regular bookings we do our best to send the same trusted cleaner each visit, so they get to know your home and your preferences.

Do I need to be home during the clean?

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It's entirely up to you. Many customers provide access and go about their day. Whatever you choose, your property is treated with complete care and respect.
Services & products

Services & products

What cleaning services do you offer?

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We offer regular domestic cleaning, deep cleaning, end of tenancy, carpet and upholstery cleaning, after builders cleaning, oven cleaning, spring cleaning and commercial cleaning.

Do you bring your own equipment and products?

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Yes. Our cleaners arrive fully equipped with professional, eco-friendly products and all the equipment needed. If you'd prefer specific products, just let us know.

Are your products safe for children and pets?

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Absolutely. We use eco-friendly, non-toxic products that are safe for your family and pets, and kind to the environment, without compromising on results.

Do you offer same-day cleaning?

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Same-day cleaning is often available depending on demand in your area. Call us early in the day to check availability.
Service areas

Service areas

Which areas do you cover?

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We cover every London borough plus major cities and towns across England, including Birmingham, Manchester, Leeds, Reading, Watford and many more. See our Service Areas page for the full list.

Do you charge more for certain areas?

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Pricing can vary slightly with local demand, but our hourly rates stay within the £40–£60 range. Your quote will always be clear and upfront.

Can you clean both homes and businesses?

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Yes. We provide domestic cleaning for homes and commercial cleaning for offices, shops and other workspaces across all our service areas.

Ready for a sparkling clean home?

Get a free, no-obligation quote today and save up to 20% when you combine two services.